Learn How To Install osTicket on Fedora 30
Table of Contents
If you are using a different system, please check our other tutorials.
How to Install osTicket on Ubuntu 18.04 LTS
How to Install osTicket on Debian 10
How to Install osTicket on CentOS 7
How to Install osTicket on FreeBSD 12
osTicket is an open-source customer support ticketing system. osTicket source code is publicly hosted on Github. In this tutorial, you will learn how to install and configure osTicket on Fedora 30.
Requirements
- HTTP server running Nginx or Apache. This guide will use Nginx.
- PHP version 5.6 or greater
mysqli
,gd
,gettext
,imap
,json
,mbstring
, andxml
extension for PHP- MySQL database version 5.0 or greater or MariaDB equivalent
Before you begin
Check the Fedora version.
cat /etc/fedora-release
Create a new non-root
user account with sudo
access and switch to it.
useradd -c "John Doe" johndoe && passwd johndoe
usermod -aG wheel johndoe
su - johndoe
NOTE: Replace johndoe
with your username.
Set up the timezone.
timedatectl list-timezones
sudo timedatectl set-timezone 'Region/City'
Ensure that your system is up to date.
sudo dnf update
Install the needed packages.
sudo dnf install -y socat git wget unzip vim
Disable SELinux and Firewall.
sudo setenforce 0 ; sudo systemctl stop firewalld ; sudo systemctl disable firewalld
Install PHP
Install PHP, as well as the necessary PHP extensions.
sudo dnf install -y php-cli php-fpm php-common php-mbstring php-curl php-gd php-mysqlnd php-json php-xml php-imap php-intl php-pecl-apcu php-opcache
Check the version.
php -v
Check installed PHP extensions.
php -m
# mbstring
# curl
# gd
# PDO
# mysqli
# openssl
# . . .
Start and enable PHP-FPM.
sudo systemctl start php-fpm.service
sudo systemctl enable php-fpm.service
Install MariaDB
Install MariaDB.
sudo dnf install -y mariadb-server
Check the version.
mysql --version
Start and enable MariaDB.
sudo systemctl start mariadb.service
sudo systemctl enable mariadb.service
Run mysql_secure installation
script to improve MariaDB security and set the password for MariaDB root
user.
sudo mysql_secure_installation
Connect to MariaDB shell as the root user.
sudo mysql -u root -p
# Enter password
Create an empty MariaDB database and user for osTicket, and remember the credentials.
CREATE DATABASE dbname;
GRANT ALL ON dbname.* TO 'username' IDENTIFIED BY 'password';
FLUSH PRIVILEGES;
exit
NOTE: Replace dbname
and username
with appropriate names for your setup. Replace password
with a strong password.
Install Nginx
Install Nginx.
sudo dnf install -y nginx
Check the version.
nginx -v
Start and enable Nginx.
sudo systemctl start nginx.service
sudo systemctl enable nginx.service
Configure Nginx for use with the osTicket.
sudo vim /etc/nginx/conf.d/osticket.conf
And populate the file with the below config.
server {
listen 80;
server_name example.com;
root /var/www/osticket/upload;
index index.php index.html;
set $path_info "";
location ~ /include {
deny all;
return 403;
}
if ($request_uri ~ "^/api(/[^?]+)") {
set $path_info $1;
}
location ~ ^/api/(?:tickets|tasks).*$ {
try_files $uri $uri/ /api/http.php?$query_string;
}
if ($request_uri ~ "^/scp/.*.php(/[^?]+)") {
set $path_info $1;
}
if ($request_uri ~ "^/.*.php(/[^?]+)") {
set $path_info $1;
}
location ~ ^/scp/ajax.php/.*$ {
try_files $uri $uri/ /scp/ajax.php?$query_string;
}
location ~ ^/ajax.php/.*$ {
try_files $uri $uri/ /ajax.php?$query_string;
}
location / {
try_files $uri $uri/ index.php;
}
location ~ .php$ {
fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
include fastcgi_params;
fastcgi_param PATH_INFO $path_info;
fastcgi_pass unix:/run/php-fpm/www.sock;
}
}
Save the file and exit with :+W+Q.
Test the configuration.
sudo nginx -t
Reload Nginx.
sudo service nginx restart
Install osTicket
Create a document root directory.
sudo mkdir -p /var/www/osticket
Change ownership of the /var/www/osticket
directory to johndoe
.
sudo chown -R johndoe:johndoe /var/www/osticket
Navigate to the document root folder.
cd /var/www/osticket
Download and unzip the latest release of osTicket.
wget https://github.com/osTicket/osTicket/releases/download/v1.14.1/osTicket-v1.14.1.zip
unzip osTicket-v1.14.1.zip
rm osTicket-v1.14.1.zip
Copy the sample config file.
sudo cp upload/include/ost-sampleconfig.php upload/include/ost-config.php
Change ownership of the /var/www/osticket
directory to nginx
.
sudo chown -R nginx:nginx /var/www/osticket
Run sudo vim /etc/php-fpm.d/www.conf
and set the user and group to nginx
. Initially, they will be set to apache.
sudo vim /etc/php-fpm.d/www.conf
# user = nginx
# group = nginx
Create /var/lib/php/session/
directory and change ownership to nginx
.
sudo mkdir -p /var/lib/php/session && sudo chown -R nginx:nginx /var/lib/php/session
Restart the PHP-FPM service.
sudo systemctl restart php-fpm.service
Once everything is configured, it’s time to access the osTicket web installation wizard. Open your site in a web browser and follow the instructions on the screen to finish the installation.
After installation, delete the setup
directory for security.
sudo rm -rf upload/setup
sudo chmod 0644 upload/include/ost-config.php
Need help?
Do you need help setting up this on your own service?
Please contact us and we’ll provide you the best possible quote!